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| Sample Clients |
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3M |
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City of Minneapolis |
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City of Minnetonka |
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Dakota County |
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Metropolitan Council |
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MN Dept. of Employment and Economic Development |
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MnSCU |
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Stearns County |
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Thomson |
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UnitedHealth Group |
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Wells Fargo |
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User Experience Analysis
If you are responsible for a public website, an intranet site, an application, or another digital product, it is essential to know how your customers would like to use it.
Through observation, directed questioning, and the think aloud protocol, usability testing provides quantitative and qualitative data that can be used to significantly improve the user experience. We recommend formative usability testing at the early design stage, and summative (validation) testing prior to product release.
Even before design work begins, we recommend gathering user input via facilitated discussions and surveys.
In addition to testing interfaces, we design them, drawing on all our experience with end users and user experience design standards.
See more in our Website & Application Development section.
Call us at 612-339-7970, or to learn more about how you can benefit from user experience analysis.
Services
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Usability testing (including remote testing) |
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User interface design |
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Heuristic evaluation |
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Accessibility reviews |
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Design recommendations |
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Focus groups/Facilitated discussions |
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Surveys |
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Card sorts |
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Classes, lunch and learns, and presentations |
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Notable Books
A Practical Guide to Usability Testing, Joseph S. Dumas and Janice C. Redish, 1999 (revised edition).
Don't Make Think: A Common Sense Guide to Web Usability,
Steve Krug, 2002
Prioritizing Web Usability, Jakob Nielsen and Hoa Loranger, 2006
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