BIO-key International needed online help for WEB-key, a biometric finger-reading security application for the web. Because WEB-key was a new technology, the online help needed to educate users about biometrics as well as help them use the application.

The Property Service Department of Hennepin County’s Workplace Safety & Environmental Division wanted their first eLearning course to be a success with County employees. They also wanted to acquire their own course-authoring capabilities. Fredrickson’s partnership-approach to client service helped the Department succeed on both counts.

A well-known US retailer was in the process of implementing a new Learning Management System (LMS). During this process, they realized that a large number of their eLearning courses would not integrate with the new LMS.

The Minnesota Judicial Branch had an intranet site that was cluttered and difficult to use. The site was underused by employees despite its potential to improve efficiency and speed up access to information.

Park Nicollet Health Services came to Fredrickson with a novel idea for an eLearning course about pandemic flu preparedness. The resulting course won a 2008 Award of Excellence from the Twin Cities Community of the Society for Technical Communication (STC-TC).

A technical writer working as part of an Agile development team to create online help for an insurance underwriting system.

Thomson wanted a more effective client-facing learning portal to maximize online training adoption and course usage by their clients.  We provided an attractive portal that made it much easier for clients to find and access online courses. 

Social medial tools can improve communications, knowledge-sharing, and productivity in the workplace, but only if employees feel comfortable using them. We helped a Fortune 100 global manufacturing client show their employees the benefits of social media in the workplace.