Client: City of Minneapolis, www.ci.minneapolis.mn.us
Solution: Usability review and interface
design.
Objective: The City wanted to update its public
web site to improve access to information and services. Its existing
site was visually inviting, but it was not always easy to find information.
Fredrickson conducted a formal heuristic evaluation of
the City's site, obtained feedback from users, and provided extensive
recommendations with design mockups.
Highlights: After the new interface and information
architecture were implemented, the City of Minneapolis' web site was
ranked
first in Brown University's second annual analysis of government
agency Web sites in America's 70 largest cities.
The site rose to the top position after placing 11th in
2001.
According to City Web Site Manager Debra Parker, "it
was so good to have a credible roadmap for change. …We wouldn't
have been able to accomplish the work as quickly or as effectively without
the groundwork laid by the usability study."
