Showcase: Interactivities

Performance Gap Assessment

Research models developed in the past few years point to eight factors that contribute to a person's performance. A gap between desired performance and optimal performance is usually caused by the lack of two or more of these factors. Each factor must be addressed to create a workable solution to the problem.

Uncover all of the causes by asking, "What is needed?" for each of the factors and take action that will address the real problem.

Rate your company on a scale from 1 to 4 according to each of the following human performance factors:

Human Performance Factors	Rating Scale: 1=poor, 4=excellent
Training: We tie our employees' training goals to their career goals.	1	2	3	4
Coaching: We reward individuals who seek out mentors and we provide coaching support.	1	2	3	4
Organizational Systems and Process: We have a clearly defined business process and goals that tie to each employee's job description.	1	2	3	4
Tools: We provide our employees with the computers, software applications, and other tools they need to succeed in their jobs.	1	2	3	4
Incentives: We provide our employees with compensation that matches their contribution to our company's success, including interesting and meaningful work.	1	2	3	4
Environment: We create an environment that sets our employees up for success through our clearly defined business structure, incentives and coaching opportunities.	1	2	3	4
Inherent Ability: When we match employees to positions, we keep in mind the talent and aptitude required for the job.	1	2	3	4
Skills/Knowledge: We provide our employees with the training they need to obtain the skills and knowledge required for their work.	1	2	3	4

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